Aireo Service Description
Definitions
Capitalised terms used in this document but not expressly defined herein, shall have the meanings ascribed to them in the Aireo General Terms and Conditions.
- Aireo the Correla owned SaaS product which provides a variety of solutions for heating engineers and the installer network.
- Heat Loss is the amount of heat a property loses overall through walls, floors, roofs, windows, doors and ventilation. It’s calculated to determine the heating system size needed to keep the property at a comfortable temperature.
- Homeowner customer whose property is being surveyed, measured and assessed against using Aireo by a User.
- MCS refers to the Microgeneration Certification Scheme, which is a body that sets the UK standards and certifies low carbon technology installations, ensuring systems meet quality, safety and performance requirements.
- U-value is the measure of how well a building element (wall, floor, ceiling, window etc.) lets heat pass through it, the lower the U-value, the better the insulation.
- SCOP is the Seasonal Coefficient of Performance which is a measurement on how efficient a heat pump is throughout the year.
- Project refers to an individual property where a User is carrying out a specific set(s) of tasks to assess, measure, calculate or report against using Aireo.
- Workspace refers to the “space” within Aireo each User is given access to or is invited to manage and populate with Projects.
Aireo Module Description
General
Aireo is a web app toolkit providing services for heating engineers and heat pump installers. It provides a variety of solutions for key tasks such as property assessments, heat loss calculations and heating system design with the aim of completing such tasks with accuracy and speed for its users who want to assess properties across England, Wales and Scotland. All the features and capabilities described in this document will be available as part of a single license tier subscription where users pay per user per workspace account they are given access to – more details on this can be found later in this Service Description.
Project tab
A workspace contains all the projects that are manageable for Your teams. Each team member can be invited to a workspace where all members can collaborate on any of the projects within the workspace. In addition to managing Your own workspace, Users can be invited to work on projects created in another organisation’s workspace from their respective workspace administrator. A Project is simply the Homeowner’s property that is being assessed, whereby Aireo will look up and supply relevant property data such as EPC data, outdoor temperature and property/satellite images.
Capabilities
| Feature | Description |
|---|---|
| Postcode Look Up | Users can create their Project by entering a postcode and selecting the relevant address from the search results |
| Property Metadata | EPC data, Google maps & satellite images are displayed where available of the postcode property |
| Customer Data | Homeowner and site information can be logged and stored against a Project |
| Notes | Notes can be added to capture additional property details at any point in a User’s workflow |
| Attachments | Images, documents & files can be uploaded to store against a Project. |
Heat Loss tab
This feature provides users with the ability to generate a Heat Loss report. Heat Loss tab provides users with clear surface-by-surface U-value, Heat Loss and surface area metrics that are dynamically updated while they assess and measure a property.
Capabilities
| Feature | Description |
|---|---|
| Property Defaults | Users select the default building fabrics where associated U-values are applied to all rooms by default. Specific room/surface composition can be separately overridden to adjust on a case-by-case basis. |
| Property Settings | Outdoor design temperature & Ground temperature settings can be adjusted – Aireo will automatically set these values based on the property postcode provided in the beginning of the User journey. |
| Room Panel | Set the room type, configure Thermal Sections and view all Features added to the room. |
| Thermal Section | A feature that allows you to assign sections to a room where some properties may have areas with different ceiling heights, building material and/or age bands – for more accurate U-values and heat loss calculations. |
| Info Panel (various) | Set measurements and/or overriding default fabric material for ceilings, walls, floors for all rooms that supply Users with dynamically calculated U-value and Heat Loss metrics. |
| Features | Add doors, windows, radiators and underfloor heating. |
| Heat Loss Report | Once completing all rooms for the property, Users will be able to generate a MCS compliant Heat Loss report. |
Hot Water System tab
Users carry out a property design assessment using a simple question flow where Heat Pump, System Boiler or Combi Boiler systems can be evaluated to create a hot water demand report - providing key metrics related to the properties demand data and estimated reheat time.
Capabilities
| Feature | Description |
|---|---|
| Heat Pump System | Using Heat Loss calculations from Heat Loss tab, Users can assess the hot water property design system with a heat pump & cylinder to generate an MCS compliant Hot Water Demand report |
| System Boiler | Using Heat Loss calculations from Heat Loss tab, Users can assess the hot water property design system with a system boiler & cylinder to generate a hot water demand report |
| Combi Boiler | Users can generate a hot water demand report when assessing a combi boiler system design. |
| Cylinder Details | Users can populate cylinder details for their system design using manual entry or choosing from one of the MCS compliant cylinder manufacturers listed by Aireo |
| Hot Water Demand Report | Once completing any number of the 3 possible hot water system design flows, users can generate a downloadable Hot Water Demand PDF report |
Radiator Schedule
A feature that enables users to quickly and easily capture emitter information as part of a property surveyor. For example, specifying the current radiator type, size, and placement. Emitters that need to be replaced to meet heating demand based on design temperature outputs will be flagged accordingly to the user.
Capabilities
| Feature | Description |
|---|---|
| Radiator Schedule | After surveying a property, the User will be provided with a room-by-room summary of all emitters currently installed; type, dimensions and output. Each emitter in the schedule will be highlighted where a potential change should be considered to meet the latest heating demand metrics. |
Heat Pump System tab
Heat pump Users will specify any heat pump equipment they propose to install in the property’s heating system design, carry out MCS 020-compliant noise assessment surveys, and generate MCS 031 performance estimates in this feature.
Capabilities
| Feature | Description |
|---|---|
| Heat Pump | Users provide the details of 1 or more heat pumps proposed to install for the homeowner in-line with their surveying assessment and heating demands Aireo has presented. This includes details such as Manufacturer, SCOP[RR1.1], flow temp, output and sound power level. If a Noise Assessment MCS 020 has been completed, then installation location can be specified here too. |
| MCS 031 Performance Estimate | Users can complete an MCS-certified property performance estimate of a property using EPC data, reporting on heating and hot water annual energy consumption and proposed heating system metrics. |
| MCS 020 Noise Assessment | Users can complete an MCS-certified noise assessment for heat pump installations, ensuring systems meet permitted sound levels and comply with planning and environmental requirements. |
Trial, Licenses and Subscription
As soon as a User signs up to use Aireo, their trial period begins where all Users can utilise all active features of the product. After the trial ends, there is a single license tier option in Aireo, with all Users in a Workspace requiring a paid license seat (per workspace) to continue to use the app.
Aireo Workspace owners will pay for licenses per User invited to their Workspace. Each Workspace User license is a unique license subscription. E.g.
- If User A creates 1 Workspace – they’re paying 1 license seat.
- If User A creates 2 Workspaces – they’re paying for 2 license seats.
- If User A and B each have 1 Workspace - they're both paying for 1 license seat each.
- If User A and B each have 1 Workspace, and User A invites User B to their Workspace - User A is paying for 2 seats and User B is paying for 1 seat.